Company Policies

Company Policies

Information Retention & Confidentiality Policy

Purpose

This policy governs how DesertGuard™ records are retained, protected, and disclosed, consistent with the DesertGuard™ Service Agreement and DesertGuard™’s observation-only operating model.

This policy enforces record custody control, documentation integrity, liability containment, and administrative cost recovery in accordance with the DesertGuard™ Master Governance Framework.

Policy Statement

All DesertGuard™ documentation is retained internally by DesertGuard™, as a service of Rauch Life Safety & Security, and is disclosed only in a controlled manner consistent with the applicable Service Agreement, valid legal requirements, or owner-authorized requests.

DesertGuard™ is the sole custodian of its records and maintains exclusive control over storage, handling, production, and destruction of documentation.

Retention

DesertGuard™ retains DG-generated records only for a fixed period of twelve (12) months following the end of the applicable service term, as defined in the DesertGuard™ Service Agreement.

  • Retention is not rolling
  • Retention does not auto-renew
  • Retention is not extended by intermittent service pauses, Standby Continuity periods, or the creation of additional records during an active service term
  • Continued retention beyond the stated period requires explicit written renewal by Client


Retention duration and protocols do not vary by service tier, insurer preference, jurisdiction, or external standard.

Upon expiration of the retention period, DesertGuard™ may permanently delete or destroy records without further notice or obligation to the Client.

DesertGuard™ has no obligation to archive, preserve, or reconstruct records beyond the defined retention period unless required by applicable law.

Confidentiality

  • DesertGuard™ records are treated as confidential
  • No public dashboards, portals, or continuous access mechanisms are provided
  • Client access, if granted, occurs only through the Record Production Protocol defined in the Service Agreement

Records are provided strictly in “as stored” form and are not summarized, interpreted, authenticated, certified, or validated for external use.

Disclosure

DesertGuard™ records may be disclosed only:

  • To the property owner or an authorized representative
  • Pursuant to a valid legal request
  • As otherwise expressly permitted under the DesertGuard™ Service Agreement

DesertGuard™ has no obligation to disclose, preserve, or interpret records beyond the scope defined in the Service Agreement.

DesertGuard™ may comply with subpoenas, court orders, or other lawful legal demands and may require advance reimbursement of administrative, legal, and professional costs associated with compliance.

DesertGuard™ assumes no responsibility for how records are used, interpreted, or relied upon by any party following disclosure.

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